Shipping policy
Shipping Policy
Welcome to AYISA! We are dedicated to providing you with high-quality projectors and small electronics. Please review our shipping policy to understand how we handle your orders.
1. Order Processing
- Processing Time:** All orders are processed within **1-3 business days** (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive a notification with tracking information once your order has shipped.
2. Shipping Rates & Delivery
- Free Shipping: We offer free shipping on orders over €35.
- Standard Shipping Fee: A flat rate of €5 applies to orders under €35.
- Estimated Delivery Time: 10-14 business days from the shipment date.
- Please note that delivery times are estimates and may vary due to customs delays, weather conditions, or other unforeseen factors. most of the time it's faster.
3. Shipping Origin
- All products are shipped directly from our warehouses in China.
4. International Shipping
- We ship to the following countries: Europe, North America, and Asia.
- If your country is not listed, please get in touch with us at info@ayisa.shop to inquire about shipping options.
5. Tracking Your Order
- Once your order has shipped, we will send you a confirmation email containing your tracking number.
- Tracking information may take 24-48 hours to update after shipment.
6. Customs, Duties, and Taxes
- AYISA is not responsible for any customs fees, duties, or taxes applied to your order.
- All fees imposed during or after shipping are the responsibility of the customer.
7. Delayed or Lost Shipments
- If your shipment is delayed beyond the estimated delivery time, please contact us at info@ayisa.shop for assistance.
- We are not liable for lost packages but will do our best to help you resolve any issues with the carrier.
8. Incorrect Shipping Information
- Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
9. Package Damage
- If your order arrives damaged, please contact us within 48 hours of receiving the package.
- Provide photos of the damaged items and packaging for us to assist you promptly.
10. Returns and Exchanges
- For information on returns and exchanges, please visit our [Return Policy](#).
11. Contact Us
- For any questions or concerns about your order, please contact our customer service team at:
- Email: info@ayisa.shop
- Phone: +33 6 95 83 41 75
Note: By placing an order with AYISA, you agree to this shipping policy.
We appreciate your business and are here to provide you with an excellent shopping experience!